Skip to main content
InsureTech Connect


Insuretech Connect 2023

October 31, 2023 | Las Vegas

Mandalay Bay, Ballroom L

2pm – 6pm


Panel Topic

AI Disruption: Supercharging Customer Experience in the Insurance Industry

Date: Tuesday, October 31st

Time: 2pm – 6pm

Location: Mandalay Bay, Ballroom L


2:00 pm – 2:30 pm: Doors open – coffee, tea & snacks

2:30 pm – 4:00 pm: Panel session

4:00 pm – 4:30 pm: Q&A

4:30 pm – 6:00 pm: Cocktails and networking

Join our panel



Join Solera at InsureTech to explore AI’s power in shaping customer journeys through acceleration and digitization. Discover how cutting-edge technologies and transformative strategies are redefining insurance customer experiences. From enhanced claims processes to personalized interactions, our esteemed panelists will share their invaluable insights, success stories, and lessons learned from the forefront of AI implementation.



Bill Brower

VP Industry Relations, Solera

Pascal Belaud

General Manager, Customer Success Data and AI Group, Microsoft

Tiffany Alvey

Head of Home Office Claims, PURE

Eric Brandt

Formerly Chief Claims Officer, All State

Ellen Carney

Principal Analyst, Forrester

Key discussion points:

  • Unleashing the AI Advantage: Explore how AI is revolutionizing the insurance landscape and enabling insurers to better understand, anticipate, and fulfil customer needs.
  • Powering Personalization: Discover how AI-driven data analytics and machine learning algorithms are revolutionizing the way insurers tailor their products, services, and communications to provide personalized experiences that resonate with customers.
  • AI-Enhanced Engagement: Learn how AI-powered chatbots, virtual assistants, and voice recognition systems are elevating customer interactions, streamlining processes, and fostering seamless communication across multiple touchpoints.
  • The Ethical Frontier: Delve into the ethical considerations and challenges surrounding AI in customer experience, including privacy concerns, algorithmic biases, and the importance of maintaining a human touch.
  • Future Horizons: Gain invaluable insights into the emerging AI trends, technologies, and strategies that will shape the future of customer experience in the insurance industry, empowering insurers to stay competitive in a rapidly evolving landscape.

Revolutionary Data Platforms,
Empowering Holistic Claims

Our solutions and services transform insurance claims processing from end to end. Leveraging our unparalleled data and advanced VI tools, Solera’s vision for the future of claims is like no other in the industry.