THE COUNTDOWN BEGINS NOW.
Insuretech Connect 2023
October 31, 2023 | Las Vegas
Mandalay Bay, Ballroom L
2pm – 6pm
Panel Topic
AI Disruption: Supercharging Customer Experience in the Insurance Industry
Date: Tuesday, October 31st
Time: 2pm – 6pm
Location: Mandalay Bay, Ballroom L
Schedule:
2:00 pm – 2:30 pm: Doors open – coffee, tea & snacks
2:30 pm – 4:00 pm: Panel session
4:00 pm – 4:30 pm: Q&A
4:30 pm – 6:00 pm: Cocktails and networking
Join our panel
Overview
Join Solera at InsureTech to explore AI’s power in shaping customer journeys through acceleration and digitization. Discover how cutting-edge technologies and transformative strategies are redefining insurance customer experiences. From enhanced claims processes to personalized interactions, our esteemed panelists will share their invaluable insights, success stories, and lessons learned from the forefront of AI implementation.
Speakers:
Bill Brower
VP Industry Relations, Solera
Pascal Belaud
General Manager, Customer Success Data and AI Group, Microsoft
Tiffany Alvey
Head of Home Office Claims, PURE
Eric Brandt
Formerly Chief Claims Officer, All State
Ellen Carney
Principal Analyst, Forrester
Key discussion points:
- Unleashing the AI Advantage: Explore how AI is revolutionizing the insurance landscape and enabling insurers to better understand, anticipate, and fulfil customer needs.
- Powering Personalization: Discover how AI-driven data analytics and machine learning algorithms are revolutionizing the way insurers tailor their products, services, and communications to provide personalized experiences that resonate with customers.
- AI-Enhanced Engagement: Learn how AI-powered chatbots, virtual assistants, and voice recognition systems are elevating customer interactions, streamlining processes, and fostering seamless communication across multiple touchpoints.
- The Ethical Frontier: Delve into the ethical considerations and challenges surrounding AI in customer experience, including privacy concerns, algorithmic biases, and the importance of maintaining a human touch.
- Future Horizons: Gain invaluable insights into the emerging AI trends, technologies, and strategies that will shape the future of customer experience in the insurance industry, empowering insurers to stay competitive in a rapidly evolving landscape.