Stop Losing Service Revenue: How Pick-Up & Delivery Keeps Customers Coming Back

Why the Right Service Experience Keeps Customers Coming Back

The automotive service industry has evolved dramatically. Customers now have countless options at their fingertips, and they choose convenience over loyalty every time. While mobile mechanics and independent shops are pulling up to customers’ driveways, dealerships need a serious edge to remain competitive. That’s where Solera’s Service Suite comes in—it transforms how dealerships manage vehicle pick-up and delivery, ensuring customer satisfaction and boosting your bottom line.

Why Convenience Matters More Than Ever

The numbers reveal a compelling story: 89% of customers prefer dealerships that provide pick-up and delivery services. Even more eye-opening, nearly half of car buyers consider switching to another brand after a poor service experience. The message is crystal clear: convenience is no longer a nice-to-have.

The Hidden Costs of Manual Coordination

If you’re still managing pick-ups the old-fashioned way, you know the headaches all too well. Your staff juggles scheduling, driver tracking, and customer updates, burning through valuable time and resources. This manual approach isn’t just inefficient—it’s costing you appointments, dragging down CSI scores, and allowing revenue to slip through your fingers.

The real price tag of manual processes includes:

• Greater exposure to liability risks
• Escalating operational costs
• Lost repair orders
• Frustrated customers

Enter Service Suite: Your Digital Service Assistant

Solera’s Service Suite takes the complexity out of pick-up and delivery for your team and customers. Here’s the magic behind the scenes:

Smart Dispatch: The system integrates well with your DMS and seamlessly connects with ride-sharing services like Uber. It automatically assigns drivers based on who’s available right now, eliminating scheduling headaches and optimizing routes for maximum efficiency.

Real-Time Vehicle Tracking: Your staff and customers can track vehicles through a branded portal, dramatically reducing the number of ” Where’s my car?” calls. Drivers use the straightforward DriverQ app to coordinate one-way and round-trip trips without any hassle.

Automatic Customer Updates: The system keeps customers informed with timely SMS and email updates about pickup times, service progress, and delivery schedules. These proactive notifications reduce no-shows and build customer confidence in your service.

The Numbers That Matter

When you implement Service Suite’s Pick-Up & Delivery, you’re not just adding a convenience feature—you’re transforming your business:

Your Bottom Line:

• Save $4000-$5000 on shuttle fleet costs with on-demand rides
• Customer retention increase of 33%
• Speed up parts delivery by 30+ minutes
• See a 63% jump in customer spending when you provide transportation
• Capture 56% more repair orders, as proven by dealerships already using the system.

Customer Happiness:

• Achieve 87% satisfaction rates among pick-up and delivery users
• Watch your CSI scores climb with smooth, branded experiences

Success You Can Copy

These aren’t just predictions—they’re actual results. One brand experienced a 475% increase in rides and a 58% jump in fixed ops profit. When RedCap joined forces with Uber, dealerships lowered their liability while broadening their service reach.

Time to Step Up Your Service Game

The choice is clear: customers return to dealers offering pick-up and delivery. Don’t let competitors win customers over with convenience. Solera’s Service Suite helps you match and exceed what other service providers offer, turning convenience into your secret weapon.

Ready to Transform Your Service Department?

See how Service Suite can revolutionize your customer service approach. Book a demo and discover how automated pick-up and delivery can benefit your dealership.