February 14, 2025 / by Solera Holdings
Missed Appointments Are Costing You Money: How Service Suite Can Boost Your Dealership’s Revenue

Every empty service bay costs your dealership money. With industry data showing that 20% of service appointments result in no-shows, dealerships leave significant revenue on the table daily. But what if you could dramatically reduce these costly gaps in your schedule?
The Hidden Cost of No-Shows

No-shows mean lost revenue, which creates a domino effect of idle technicians, unused equipment, and disrupted workflow that impacts your entire operation. Your dealership’s efficiency, customer relationships, and long-term profitability all suffer.
Service Suite – Transforming Scheduling Into Revenue

Service Suite from Solera converts potential no-shows into reliable appointments through four key features:
- Automated Scheduling – Eliminate conflicts and confusion with streamlined booking so your customers can schedule or modify appointments.
- Intelligent Reminders – Engage with customers with strategic text and email communications that boost appointment completion rates.
- Real-Time Updates – Live updates build customer trust and enable proactive management of schedule changes.
- Smart Resource Allocation – Optimized scheduling maximizes service bay utilization, even when last-minute changes arise.
The Bottom Line: More Revenue, Less Hassle

Implementing Service Suite translates directly to your bottom line. Here’s how:
- Dramatic reduction in no-show rates
- Increased service revenue
- Higher customer satisfaction scores
- Improved resource utilization
- Enhanced operational efficiency
The Path Forward

Service Suite integrates seamlessly with your existing systems, and Solera provides comprehensive training to ensure your team maximizes its potential. Stop letting missed appointments erode your profits. Transform your service department into a consistently profitable operation with Service Suite.