Solera’s AI-Powered Photo-to-Estimate Solution is Transforming Claims Processing for Maple Mutual Insurance

WESTLAKE, TX – May 28, 2025 – Solera, the global leader in vehicle lifecycle management, and Maple Mutual Insurance, an independent Mutual Insurance company founded in Ontario in 1910, have partnered to implement Maple Mutual’s transition from paper claims from multiple sources into digital, unified workflows, by leveraging Qapter Claims Manager and Qapter Estimating, innovative AI-powered solutions from Solera | Audatex.

Qapter’s AI capabilities are designed to complement human knowledge and expertise in handling claims, repair valuations, estimates, and collision repair operations. This technology also helps free up teams to adjust estimates as needed, allowing them to focus on more pressing tasks.

By adopting this innovative, tech-fueled system, Maple Mutual will now be able to generate estimates from vehicle damage photos and electronically send auto claims directly to its staff, network shops, and independent appraisers, all while viewing each claim from an integrated platform. This significant shift from a traditional email and paper-based claims department to a fully electronic dispatch, review, and approval process is expected to greatly enhance operational efficiency and reduce administrative expenses for the Ontario-based mutual.

Qapter Claims Manager enables a streamlined workflow, allowing a dedicated team to review all auto claims within a single portal. This eliminates operational inefficiencies and reduces the excessive time spent reviewing estimate emails. With the ability to make estimate corrections directly at their desks, this electronic transition ensures that body shops have a more efficient and reliable means of communication with Maple Mutual, thereby reducing the likelihood of human errors. With this enhancement in shop-to-carrier communication, the company expects vehicles to be processed and repaired more quickly than ever before.

Additionally, the integration of Solera’s Autosource for total loss vehicle valuations will allow Maple Mutual to obtain typical market values in record time by leveraging an extensive vehicle database that provides locally sensitive, market-driven valuations. This rapid valuation process will significantly reduce rental costs and minimize administrative fees at repair shops.

This partnership demonstrates that both Solera and Maple Mutual Insurance are committed to enhancing the claims experience for all stakeholders while maintaining the highest standards of customer-centric service. This exciting transition marks a new era for Maple Mutual, reinforcing the importance of adapting to change and remaining competitive in a rapidly evolving market. This transformative move aims to reduce cycle times, minimize rental costs, and lower expenses—ultimately benefiting both Maple Mutual and its valued clients.

To learn more about Qapter Suite, Autosource, and other Vehicle Claims Management Solutions, visit www.claims.solera.com.

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About Solera:  

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repair, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 280,000 global customers and partners in 120+ countries. For more information, visit http://www.solera.com.

About Maple Mutual Insurance:  

Maple Mutual Insurance is one of Ontario’s 35 independent Mutual Insurance companies. Founded in Wabash, Ontario, in 1910, the company originally focused on providing fire insurance to farming clients. Over the years, it has maintained its strength and, while its roots are in agriculture, it now offers a comprehensive range of insurance products, including home, auto, business, and farm insurance. The company’s main office is situated in Dresden, Ontario, and it has agents available throughout southwestern Ontario. For more information, visit https://maplemutual.com/.