Solera’s Top Tips for Technicians
June 2, 2020

Each week Solera highlights some of the real-world, experience-based fixes our users at Identifix and OE technical fixes our users at Autodata discover. Here are this week’s favorites:

IDENTIFIX — FIX OF THE WEEK: 

Confirmed, experience-based fixes directly from technicians and shop owners. Find this and over 3.5 million other confirmed fixes in Direct-Hit. Get a 14-day free trial.

The Vehicle:

2017 Honda CR-V EX 1.5 Liter 4 Cylinder

The Problem:

The battery drains down overnight, and the alarm activates intermittently if the car is locked.

Check out the solution in our Fix of the Week

 

AUTODATA — AUTODOCTA: 
Confirmed fixes sourced directly from the manufacturer. For information on how to get OEM-sourced fixes for your workshop, see www.autodata-group.com.

The Vehicle:

2015 Toyota Auris

The Problem:

The vehicle is suffering from a lack of power and the engine malfunction indicator lamp (MIL) is illuminated. There is a trouble code of P0300 stored in the engine control module (ECM) fault memory which mentions random/multiple cylinder misfires. After checking the fuel system and replacing the spark plugs, the cause for the lack of power still hasn’t been identified.

Check out the solution in Autodocta

Solera’s Top Tips for Technicians May 19, 2020

Solera’s Top Tips for Technicians
May 19, 2020

Each week Solera highlights some of the real-world, experience-based fixes our users at Identifix and OE technical fixes our users at Autodata discover. Here are this week’s favorites:

IDENTIFIX — FIX OF THE WEEK: 

Confirmed, experience-based fixes directly from technicians and shop owners. Find this and over 3.5 million other confirmed fixes in Direct-Hit. Get a 14-day free trial.

The Vehicle:

2017 Chevrolet Sonic LS 1.8 Liter 4 Cylinder

The Problem:

The check engine light is on and there are no drivability concerns.

Check out the solution in our Fix of the Week

 

AUTODATA — AUTODOCTA: 
Confirmed fixes sourced directly from the manufacturer. For information on how to get OEM-sourced fixes for your workshop, see www.autodata-group.com.

The Vehicle:

2017 Ford EcoSport 1.5 Diesel

The Problem:

Intermittent engine misfire, a lack of power, and the engine malfunction indicator lamp (MIL) is illuminated. The following trouble codes—P0087, P0088, P008A, P009E, P0193, P116E, P0825, P089F, P0822, P0252, P027C, P02E5, P162F, P062A, P06E9, P1102, U0212, U0109—are stored in the fault memory and have been checked, but we cannot find a solution to the fault.

Other Applicable Vehicles:

All EcoSport models with 1.5 Diesel engines up to 02/04/19

The Diagnosis:

The faults are due to the engine wiring harness chafing against the vacuum pump mounting bracket, causing a short circuit. To gain access to the wiring harness, remove the air filter assembly, battery, and battery tray. Inspect the wiring harness for chafing in the area indicated.

The Solution:

Repair the wiring harness as necessary, wrap with insulation tape, and secure the wiring harness with a cable tie. Refit the battery tray, battery, and air filter assembly. Carry out a road test to ensure the fault has been rectified.

What’s Next: A Deeper Dive into Digital Transformation

What’s Next: A Deeper Dive into Digital Transformation

Last week, we held our second global webinar, featuring a panel of Solera’s leadership and product experts. (If you missed it—don’t worry! You can catch the recording here.)

Since our first webinar in the series, the industry has begun seeing signs of recovery, including increases in private automotive travel. Now’s the time to prepare for our new normal.

This pandemic accelerated digital transformation across the board, playing a huge role in supporting business continuity for customers during COVID-19. Insurers and repairers now have the opportunity to further embrace this change post-lockdown and prevail with the modern automotive claims ecosystem. Or, they can choose to revert to the “old normal” and create an insurmountable gap that leaves them lagging behind their competition. (Read more about this in our recent whitepaper.)

For those who choose to surge ahead, what does automating the claims workflow entail? Implementing fully integrated, intuitive, digital solutions that center the claims experience in data-driven decisions.

These solutions, which leverage artificial intelligence and machine learning, must deliver real results to insurers, repairers and consumers, including:

  • Accurate, consistent and faster estimations
  • Increased triage accuracy
  • Automation at process of payment
  • Reduction of supplementary estimates
  • Faster parts ordering
  • Quicker approval and/or settlements
  • Early detection of total loss

All these listed outcomes help reduce complexity for the claimant and deliver a better customer experience, while speeding up the claims cycle for all.

For example, if the AI detects medium-sized dent on the left rear side panel of an Audi TT Mk1—which is made of steel—it can determine the left rear side panel is repairable, as well as the necessary materials cost and associated labor. But if the vehicle were an Audi TT Mk2 with the same level of damage, it would likely require the left rear side panel to be replaced since this model’s left rear side panel is made from aluminum. Knowing this upfront influences the workflow by triaging the vehicle to an aluminum specialist as well as the associated cost differentials.

Another example would be AI detecting a damaged headlight on a 2017 BMW 3-Series. The cost of replacement LED headlamp is around $1,700 rather than the standard model’s headlamp is $442. It’s not only the cost element impacted, but it’s also the reduced cycle time of ordering the correct parts as early as possible in the workflow to improve the overall customer journey.

While it’s exciting to highlight how AI and machine learning can enhance the claims workflow, it’s important to be aware of what happens if you get the technology and data wrong. It’s more than a financial cost—it also impacts repair quality/safety and time costs. Feeding the system with inaccurate and unproven data disrupts the learning model and produces inaccurate results. That’s why it’s essential to use a reliable, proven technology partner with immense experience in the automotive repair world.

What sets Solera apart is a wealth of global insights and data at a granular level, based on our decades of experience in the business of repairing cars and processing more than 300 million transactions annually. The power of our solutions lies in the repair data, and our hybrid approach of combining it with data science to help inform algorithms and workflows that can be implemented at a local level.

Dive deeper into the conversation by watching the full webinar What’s Next: A Deeper Dive into Digital Transformation.

Solera’s Top Tips for Technicians May 19, 2020

Solera’s Top Tips for Technicians
May 12, 2020

Each week Solera highlights some of the real-world, experience-based fixes our users at Identifix and OE technical fixes our users at Autodata discover. Here are this week’s favorites:

IDENTIFIX — FIX OF THE WEEK: 

Confirmed, experience-based fixes directly from technicians and shop owners. Find this and over 3.5 million other confirmed fixes in Direct-Hit. Get a 14-day free trial.

The Vehicle:

2015 Chevrolet Trax LS 1.4 Liter 4 Cylinder

The Problem:

The air conditioning does not work and always blows warm air.

Check out the solution in our Fix of the Week

 

AUTODATA — AUTODOCTA: 
Confirmed fixes sourced directly from the manufacturer. For information on how to get OEM-sourced fixes for your workshop, see www.autodata-group.com.

The Vehicle:

2015 Audi TT

The Problem:

Clicking noise from the front of the vehicle when turning the steering wheel.

Other Applicable Vehicles:

Vehicles: 2014-2018 Audi TT’s

The Diagnosis:

To confirm the complaint of a clicking noise the vehicle was road tested. Then the vehicle was placed on a hoist and the steering and suspension components were checked for loose, bent, damaged or worn parts. All the pieces visually are okay. Next was to check that the bolts in the suspension system are tightened to the correct torque.

The Solution:

The noise is due to movement between the wheel bearing housing and the hub carrier. To complete this repair a specific grease, which is available from an Audi parts dealer, will be required. Remove the front wheel bearing housing from the hub carrier. Clean and apply a light coating of the grease to the mating surfaces of the front wheel bearing housing and hub carrier. Install the front wheel bearing housing to the hub carrier and ensure retaining bolts are tightened to the correct torque. Repeat the same procedure for the opposite side. Carry out a road test to ensure the noise has been eliminated.

EMERGING STRONGER FROM COVID-19 Part 2

EMERGING STRONGER FROM COVID-19 Part 2

THE INSIGHTS YOU NEED – Part 2

In continuation of our blog series about “COVID-19: What’s Now and What’s Next”, we take a look at the digital transformation auto collision and repair shops are experiencing, and what steps they should take to emerge stronger as the world establishes its new normal.

Due to the required shelter-in-place and stay at home regulations around the globe, and the need to protect their team members, shops are experiencing a reduced workforce. To stay operational within the current limitations shops need to use this downtime to adapt historical workflows to become technology-inclusive and automate repetitive tasks that will free up SMEs—both of which offer valuable efficiencies as we climb out of the pandemic and shops manage their staffing needs.

With fewer cars on the road and fewer collisions, now is a prime time to train teams to start or further their digital journey, because as restrictions lift and people become increasingly more mobile again, work volumes may exceed what they were pre-pandemic.

The automotive industry has become extensively more digital through COVID-19, and it’s important not to lose momentum and continue accelerating the adoption of game-changing technologies. Solera, for example, has spent over 1,000 hours providing training to the emerging market in India, where there’s a lot of natural churn and a lower level of digital awareness.

COVID-19 has also greatly impacted the way consumers and businesses interact, and this move toward contactless experiences— from vehicle drop-offs/delivery services, virtual repairer instruction, managing workflows and payments—will likely be what customers continue to expect post-pandemic. Even as shelter-in-place orders are lifted and less stringent measures are employed, new social distancing norms will prevail, and shops must adopt digital solutions to align with these expectations.

Furthermore, sanitation and cleaning services could evolve from add-on services to standard practice. Cleaning charges have been widely acknowledged and accepted by insurers to help stop the spread.

We’re also seeing collaboration like never before with shops working together to support the industry. Some shops can get cars into their shops, but they can’t get the necessary parts, so parts sourcing has become common during this challenging time. From sharing data to connect the supply chain and working around any shortage of parts, we’re witnessing how shops can utilize technology to further connect the automotive ecosystem.

As the industry embarks further on its digital transformation, the output will only be as good as the data leveraged in its technology. Solera uses an unrivaled breadth of high-quality data sources, big data technology and a team of analysts who scrutinize trends and movement in real-time.

Finally, there’s no better time to connect with our iATN network and take advantage of the expertise and knowledge of over 80,000 technicians around the world. With our combined global data and boots on the ground, we can partner together to combat many of these challenges.

Get involved in the conversation by listening to our most recent webinar about COVID-19: What’s Now and What’s Next, and register for upcoming discussions on how you can emerge from this time of uncertainty even stronger.

EMERGING STRONGER FROM COVID-19

EMERGING STRONGER FROM COVID-19

THE INSIGHTS YOU NEED – Part 1

The COVID-19 pandemic has led to record lockdowns across the globe, leaving the automotive industry to navigate the uncharted waters of drastically changing consumer and industry behavior.

A panel of Solera’s global leadership team recently participated in a webinar where they discussed the current state of the industry amidst COVID-19 and offered insights into what businesses need to consider if they want to emerge stronger on the other side of the pandemic.

With fewer cars on the road and fewer repair demands resulting from shelter-in-place mandates throughout the world, the volume of work has dropped. Dave Shepherd, Regional Managing Director of Audatex EMEA, explained that volumes across the UK in April were significantly down, and other parts of Europe were seeing lows of almost 90% during the strictest lock-down periods.

Because of COVID-19’s unprecedented nature, there really isn’t historical data to pull insights from when looking to the future. And unsurprisingly, there’s a feeling of uncertainty surrounding when everything will return to “normal”—and what the “normal” will look like.

But we do recognize that this unique situation, while presenting some challenges to our industry, also brings with it real opportunity to introduce digital solutions with full force. To keep claims moving in the midst of COVID-19, the key is open, contactless, digital communication when facilitating workflows and repairs. Progress made during these unprecedented times in implementing digital touchpoints throughout the workflow could carry on permanently and become the “new normal” of claims.

Solera already has the ability to do this, with customer-driven digital image capture at the point of first notification of loss (FNOL), starting the customers digital journey and being the first step of our AI and machine learning workflow. Now is the time to digitally integrate all parts of the claims ecosystem and make it whole. The best part is that end consumers already have an appetite for this fully digital experience. Now industry players need to embrace it.

While there are still many variables at play to the continued impact of COVID-19, we have the ability to glean insights from is what’s going on in different parts of the world where communities are experiencing different stages of the pandemic. Quarantine measures are still in place throughout most major cities, but updates from our team in China show activity on the roads is picking back up as restrictions slowly lift.

Claims started returning almost immediately as people became mobile again. Even though it’s been a gradual lift of restrictions (for example, some businesses are operating at only 50% capacity), many people have preferred driving personal vehicles in an effort to avoid public or shared transportation.

By embracing this time to consider when and how to begin implementing digital touchpoints throughout the workflow, insurers, assessors and repairers can help customers transition towards a more streamlined, contactless experience as the next phase of the claims process. As a global leader in risk and asset management data and software solutions, Solera is uniquely positioned to support and serve our customers along their digital journey and throughout the ongoing COVID-19 situation.

Get involved in the conversation by listening to our most recent webinar about COVID-19: What’s Now and What’s Next, and register for upcoming discussions on how you can emerge from this time of uncertainty even stronger.